Support for Operators
Runtime support scoped to deployment, integration, identity trust, and memory quality operations.
Deployment Support
Setup guidance for web, headless, and TUI launch modes. Environment-specific configuration, port binding, and worker tuning.
Integration Support
Troubleshooting for Open WebUI and SillyTavern connections, auth token forwarding, and identity header resolution.
Memory Quality Ops
Assistance with deduplication sweeps, quality scoring, TTL behavior, contradiction resolution, and per-user memory isolation diagnostics.
Support Scope
Our support covers the operational surface of UPtrim -- everything from initial deployment to ongoing memory lifecycle management.
- Identity trust and HMAC setup
- Context budget and trimming tuning
- Upload and file injection troubleshooting
- Dashboard and API operations
- NLP pipeline mode configuration
- Multi-user isolation diagnostics
Contact Channels
Reach the operations team directly through email during business hours.
Get Started
Describe Issue
Include error messages, launch mode, and what you expected.
Share Config
Include relevant config.json settings (redact secrets).
Get Response
Expect a reply within 24 business hours.
Operator Resources
Quick links to essential tools and guides for your deployment.